Refund policy

Free returns within 14 days
You have 14 days after receiving your order to return an item, without giving a reason. Returns are free: we send you a prepaid return label. This period applies to all items, including items bought on sale.

Up to 30 days for full-price items
After 14 days, items bought at full price can still be returned up to 30 days after receipt. In this case, return costs are at your expense.

How to return an item
Email us at contact@jerem.com with your order number, or use the withdrawal form. We reply with the shipping instructions. Items sent back without a prior request cannot be accepted.

Conditions
The item must be in the condition in which you received it: unworn, unwashed, with its labels and in its original packaging, together with proof of purchase. Gift cards cannot be returned or refunded.

Defective item or error on our part
If the item you receive is defective, damaged or does not match your order, contact us as soon as you receive it: the return is at our expense.

Exchanges
To change size or style, return the item and place a new order: it is the fastest way to get what you want.

Refunds
Once we have received and checked your return, we refund you to your original payment method within 14 days at the latest. Your bank may then take a few days to show the refund. Any question: contact@jerem.com.

Full details are in article 6 of our terms of sale.